In a bid to encourage contactless check-ins through check-in kiosks and its mobile app, AirAsia has administered a counter check-in fee for selected countries and cities.
The fees are set at RM20 per flyer for domestic flights and RM30 for international flights (or its equivalent in local currencies).
Travelers can simply avoid the payment by checking in for their flights through AirAsia’s website, mobile app, or airport kiosks instead, while practicing physical distancing at the same time!
Apart from Malaysia, the fees are also applicable in Vietnam, Brunei, Cambodia, Laos, as well as Taipei, Kaohsiung, and Honolulu. However, the fee will be waived for a selected group of travelers, which includes guests with reduced mobility, Premium Flex or Premium Flatbed guests, as well as guests affected by schedule changes and flight cancellations.
Those who face system errors are also exempted from the fees.
Payment can be made by cash or credit card at the airport; travelers can also choose to pre-pay them online using the “My Booking” feature on the AirAsia website and mobile app.
- Log in to your BIG member account and go to “My Bookings”
- Click on “Modify”, “Add Ons”, followed by “Airport Shuttle, Car Rental, TuneTalk & More”.
- Click on “Counter Check-In”, and make your payment.
AirAsia Group Chief Operations Officer, Javed Malik, said the fees would help motivate travelers to utilize the airline’s investment in digital technology.
“In view of the Covid-19 pandemic, these self-check-in facilities have become very crucial in minimising physical contact between our guests and staff,” he said in a statement.
To put the pricings into perspective, European budget carrier Ryanair charges 55 Euros (RM270.22) for an airport check-in, which was already in place before the pandemic even happened.
U.S. low-cost carrier, Spirit Airlines, charges $10 (RM41.47) for boarding passes to be printed at the airport, according to its website.